I'd like to learn more about this pretty, classy hat you're selling, and have some questions. Please send a copy of your answers to my home email.
- Where/from whom did you acquire this hat?
- Is it in completely mint condition?
- How do you price this hat (why is it worth $XX.00)
- Is this a rare hat design?
- Is it more dressy, or do you think it could be worn casually?
- So there are no stains, smudges, pilling, moth bites/grazes, inner sweat marks ,etc. present on this hat?
- Are the ends of the polka dot bow frayed/coming undone, or is the whole ribbon intact?
- Any flaws/stains on the ribbon?
- Could you send a photo or two of this coat on a real person, so I can imagine what it looks like when worn?
- Do you have any more hats similar to this one (designer vintage hats) that you'll be adding soon?
- Do you ship via USPS Priority mail?
- Do you use Pay Pal?
- How much extra is shipping/insurance for this hat?
- Do you accept returns?
Thanks again, I look forward to learning more about this pretty hat. "
This "convo" arrived in my Etsy mail box many months ago. It was in regard to a Halston hat I had listed. I suppose the fact that I'm posting about it shows that it still irks me. It felt like a vintage police interrogation, bright white light and all.
Here is the response I sent:
Dear Sara ,
Thank you for the inquiry.
Many of your questions are answered in my listing and under "Shop Policies".
This hat was purchased at a second hand/resale shop. It is in excellent condition. There is a bit of glue on the ribbon~~there may have been some sort of attachment at some point, although I do not know if that was part of the original design.
If you are looking for a pristine, absolutely spotless, brand new condition hat, you may be better off not shopping vintage. This hat is some 30 years old, and although it is immaculate, it's still not a brand new hat. Every item sold at The Red Velvet Shoe is of the highest quality and is presented in my boutique with full disclosure of it's condition. If an item is not in pristine condition, I am very clear about it in the listing and it is priced accordingly.
@ The Red Velvet Shoe
This is what I really wanted to say:
- Where/from whom did you acquire this hat? Sorry, #1 rule of a vintage huntress, never disclose the source, and why do you care anyway??
- Is it in completely mint condition? Hmm, what's the difference between "completely mint" & "mint"~~I thought mint meant just that.
- How do you price this hat (why is it worth $XX.00) 1. It's Halston 2. Research 3. Do you ask this question about everything you buy?
- Is this a rare hat design? Unfortunately, the manager of the Halston hat factory wasn't free for an interview so I couldn't find out exactly how many were made.
- Is it more dressy, or do you think it could be worn casually? It's a hat. You can wear it when/however you want.
- So there are no stains, smudges, pilling, moth bites/grazes, inner sweat marks ,etc. present on this hat? You really know how to insult a gal.
- Are the ends of the polka dot bow frayed/coming undone, or is the whole ribbon intact? You do know you can zoom in on photos, don't you?
- Any flaws/stains on the ribbon? Again, there is a zoom option. And thanks for another insult.
- Could you send a photo or two of this coat on a real person, so I can imagine what it looks like when worn? Are you sure you know what your looking at? A form letter none~the~less!
- Do you have any more hats similar to this one (designer vintage hats) that you'll be adding soon? Not if I have to put up with this from you again.
- Do you ship via USPS Priority mail? I have three words for you: SEE SHOP POLICIES!
- Do you use Pay Pal? Same three words...
- How much extra is shipping/insurance for this hat? Repetition for emphasis. See last two answers.
- Do you accept returns? You don't have to worry about that, I'm not selling it to you.
Thanks again, I look forward to learning more about this pretty hat. " Do nothin' till you hear from me.
I never heard from her again, and the hat sold to a wonderful buyer in Canada who was thrilled with it and the transaction was interrogation~free! I understand when shopping on~line, and especially shopping vintage on~line, questions and details are important & neccessary components. The shop owner has the huge responsibility to provide accurate, detailed, and honest information about each and every item, a responsibility I take very seriously. The shopper has the responsibility to thoroughly read the item description, check the measurements, zoom in on photos if you question the condition, and read the Shop Policies. If you still have a question, then contact the shop owner. And try not to insult her, if you can help it.
And who knew fellow vintage/thrift shopper SJP was going to jump on the Halston band wagon anyway? I could have sold it to her! Unless, of course, the "Sara" involved is one and the same . . . would I sell out on my on~line vintage shopping etiquette rules to accomodate a super~star? Would you?
xx ~ Michelle